Refund policy

Return & Refund Policy

We want you to be 100% satisfied. If not, you can return items within 30 days of the shipment date for a refund of the product price.
Original shipping charges are not refundable.

To be eligible for a return, items must be unused, in original packaging, and in resellable condition.
Return shipping fees are the responsibility of the customer.

Exchanges: We do not offer direct exchanges. Please return the item for a refund and place a new order.

Contact us at 

contact@hookoray.com

to start a return.