Shipping policy

 

Shipping Policy - hookoray.com

1. Order Processing
All orders are processed within 1-3 business days (excluding weekends and holidays). You will receive a tracking number via email once your order has been shipped from our warehouse.

2. United States Shipping
We offer FREE Shipping on all orders within the USA!

- FREE Standard Shipping: Delivered in 5-8 business days.
- Express Shipping: $14.99 - Delivered in 3-5 business days (optional at checkout).

3. International Shipping
We currently ship only within the United States. International shipping will be available soon. Please stay tuned!

4. Order Tracking
You can track your order status using the tracking link sent to your email after shipment. If you have not received your tracking information within 3 business days, please contact us.

5. Delayed or Lost Packages
If your package is delayed or lost, please contact us at supporthookoray@gmail.com and we will do our best to assist you.

For any shipping questions, please contact us at: contact@hookoray.com

Thank you for shopping with hookoray!